Privacy Policy

At Friends Group of Construction

These Terms and Conditions (“Terms”) govern your access to and use of our platform at https://friendsgroupofconstruction.com.my (“Site”), where clients can post construction-related projects and contractors can offer their services.

By registering or using this site, you agree to these Terms. If you do not agree, please do not use our services.

1. Information We Collect:

We collect the following types of information:

a. Personal Information

When you register or use our services, we may collect:

  • Full name
  • Email address
  • Phone number
  • Company or business details
  • Billing and payment information
  • Uploaded documents (e.g., licenses, certifications)

b. Project & Profile Data

  • Project details you post
  • Proposals submitted
  • Reviews and messages

c. Usage Data

  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of visit
  • Clickstream and interaction data

2. How We Use Your Information:

We use your information for the following purposes:

  • To create and manage user accounts
  • To match clients with contractors
  • To process payments and transactions
  • To send important updates and notifications
  • To verify identities and qualifications
  • To provide customer support
  • To prevent fraud, misuse, or violations of our Terms
  • To improve our services and user experience

3. Sharing of Information:

We do not sell your information. We may share your data only with:

  • Trusted third-party service providers (e.g., payment processors)
  • Regulatory bodies, if legally required
  • Other users (limited profile information, as part of the platform interaction)

All sharing is done securely and only when necessary for the functioning of the platform.

4. Data Storage & Security:

Your data is stored securely on our servers with access limited to authorized personnel only. We implement appropriate technical and organizational measures, including:

  • SSL encryption
  • Secure data backups
  • Role-based access control
  • Regular security audits

5. Cookies & Tracking:

We use cookies and similar tracking technologies to:

  • Maintain your session and preferences
  • Analyze traffic and usage behavior
  • Improve site functionality

You can control cookie usage via your browser settings.

6. Your Rights:

Friends Group of Construction may charge a service fee or transaction fee, which will be clearly disclosed before completing any action.

We reserve the right to change our pricing or fee structure with prior notice.

7. Dispute Resolution:

As a user, you have the right to:

  • Access and review your personal information
  • Edit or update your data
  • Request deletion of your account and associated data
  • Withdraw consent for marketing or promotional emails

To exercise your rights, contact us at contact@friendsgroupofconstruction.com.my

7. Data Retention:

All users agree to:

  • Be honest, professional, and respectful
  • Deliver and accept work on time and as promised
  • Avoid abusive language, threats, or unprofessional behavior
  • Not share sensitive information outside the platform

Violation of these rules may result in account suspension or permanent removal.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we become aware of such data, we will delete it promptly.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before interacting with them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date. Continued use of the site after changes means you accept the updated policy.